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Articles across every product surface. If you don't find an answer here, email us. Response within 4 business hours during market hours.

Getting started
Accounts, sign-in, accreditation, and first steps.
  • What is Truffle?
  • How do I create an account?
  • Do I need to be an accredited investor?
  • What does each venue mean (OTC / Tokenized / Perps / Predictions)?
Trading
Order types, execution, routing, and fees.
  • How does best-execution routing work?
  • What fees do I pay?
  • What happens if there is no on-chain liquidity?
  • Can I cancel an open order?
OTC secondaries
IOIs, NDAs, term sheets, escrow, and close.
  • What is an IOI?
  • How long does a typical OTC deal take?
  • How does escrow work?
  • What is ROFR and how does it affect my deal?
Wallet & portfolio
Balances, positions, P&L, and tax lots.
  • Where do I see my positions?
  • How do I connect a wallet?
  • Can I export trade history?
API & developers
Authentication, endpoints, rate limits, SDKs.
  • Where are the API docs?
  • How do I get an API key?
  • What are the rate limits?
Compliance & legal
SEC, KYC, disclosures, data protection.
  • Is Truffle a broker-dealer?
  • How is my data protected?
  • Where can I report a security issue?
  • What are your terms of service?
Community
Networks, desks, and invite-only programs.
  • What is Truffle VIP?
  • How do I get a VIP invite?

Contact support

General
hello@truffle.tech
Reply in 4h (market hours)
Security
hello@truffle.tech
Reply in 1h, 24/7
Legal / press
hello@truffle.tech
Reply in 1 business day
FAQGlossarySystem statusAPI docs
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Not financial advice. Truffle is a non-custodial interface. Not a broker-dealer, not an exchange, not a registered investment adviser. Private-company and tokenized-equity positions are illiquid, long-dated, and carry the risk of total loss. Not SIPC protected. You control all transaction parameters. Regulatory posture is detailed on the compliance map and subject to outside counsel's opinion.

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