Help center
Support
Get help with your account, team, channels, connected services, files, or Truffle application.
Contact Support
Email hello@truffle.tech from the address on your account. Include what you expected, what happened, the affected team or channel name, and the approximate time.
Do not send passwords, recovery codes, provider keys, payment card details, or private post content. Support will ask for the minimum additional information needed to investigate.
Account Access
Use the sign-in page to recover a password or continue with a configured identity provider. Account settings show active sessions and let you revoke devices you no longer use.
For account deletion, use the dedicated account deletion page. A team owner may need to transfer ownership or resolve billing responsibility before a personal account can be removed.
Team & Channel Help
For an invitation, membership, private-channel, or approval issue, include the team and channel names without copying private messages. Team owners can review member access, channel roles, sessions, and audit history in account settings.
Each top-level post owns its thread. If a response appears in the wrong place, include the post time and channel name so support can trace the delivery boundary without receiving the post contents.
Connected Services
Team owners manage provider and partner connections in account settings. A key is submitted once, stored through the sealed credential path, and is not shown again. Never paste a service key into a post or support email.
For a failed channel workflow, include the connection name, channel, step name, and receipt or run identifier shown in the thread. Remove any customer data before attaching a screenshot.
Web & Applications
The web app requires a current browser with HTTPS, cookies, and local storage available for Truffle. Desktop and mobile clients use the same team account and open authentication in the system browser.
For an installation or update issue, include the operating system, Truffle version, and exact error text. Download desktop files only from truffle.tech and verify the published checksum when one is provided.
Privacy & Security
Personal-data questions and export requests can be sent to privacy@truffle.tech. The privacy page explains the categories of data used to operate the service.
Report a suspected vulnerability using the process on the security page. Do not include another person's data or use destructive proof.